Store Manager

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s! Why Kiehl’s: • GROUP INSURANCE. Active and customizable as of your 1st day Basic coverage paid 100% by L’Oréal / Medical + Dental/ 3 coverage levels, individual/family /Life + Accident Insurance/ 2x base salary for each /Optional individual and/or dependent /Short + Long-Term Disability Insurance • WELLNESS SPENDING ACCOUNT $500/year Employee, spouse, and children Expenses related to all elements of wellbeing, for example: Gym membership, fitness equipment, Childcare expenses, elder care expenses, etc. • FINANCIAL HEALTH Defined Contribution Pension Plan Defined Benefit Pension Plan Group RRSP Group TFSA • TELUS HEALTH VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the app or website Employee, spouse, and children Paid entirely by L’Oréal. • LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial • A very generous employee discount. We have an exciting opportunity for you to join the Kiehl’s family as a Store Manager. This position is responsible for leading and motivating store team to achieve sales growth and provide optimal customer service. As a store manager you will: • Lead and drive the team to achieve store business objectives. • Generate sales to achieve individual and collective sales target by applying outstanding service: Maximize selling opportunity. Monitor customer service level at brand standard. Derive action plans with team for improvements. • Keep track on Retail KPIs and prevailing market information. Identify business strengths, opportunities at store level and coordinate with retail and training team for actions to maximize selling opportunity. • Manage store-controlled expenses to budget (staff efficiency planning, cleanings, and office materials orders), identifying opportunities to increase contribution. • Be responsible for managing daily, weekly, monthly operations at point of sales (POS) activities: • Manage team: • Is responsible for recruitment in partnership with Area Manager and HR including onboarding of new BA • Motivates and inspire team to achieve store productivity objectives: provide weekly feedback, coach, and develop team member, Assess, and develop BAs’ competencies • Ensures the individual and collective skills of the team are utilized effectively. • Schedule the staff with efficiency • Solve boutique operational issues with autonomy and develops positive neighborhood relationships • Identify opportunities to drive traffic into the store through community and/or events • Demonstrate expert product knowledge (features, benefits, usage) and application techniques. In-depth understanding on service excellence and brand expectation on best-in-class service. • Drive the store quality comply with merchandising guidelines What do you need to succeed: • You are 18 years or older with a high school diploma • You have 5+ years of specialty retail store management experience • You have demonstrated success in driving sales by coaching and developing a team of direct reports • You are entrepreneurial, resourceful, flexible, and can solve problems in a timely manner • You possess strong written and verbal communication skills • You have a thorough knowledge of the competitive landscape and can translate findings to positively impact business • You have a passion for skincare and serving customers • You are comfortable conducting skin care services on customers’ faces after being trained • You have a flexible work schedule including nights, weekends, and holidays • High School Diploma is required, Bachelor’s degree preferred • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis